Customer Survey Shows Net Promoter Score of 92.5%
News
UNOQUIP's January 2026 customer survey shows a strong increase in customer advocacy.
Listening to our customers!
Customer feedback plays an important role in helping us improve our services and deliver expert solutions that support healthcare professionals and improve patient care.
January 2026 Customer Survey Results at a Glance
The results of the January survey demonstrate a very strong level of customer satisfaction and recommendations:
- Net Promoter Score (NPS): 92.5% - reflects a very high level of customer trust and satisfaction.
- Promoters: 92.5% of respondents
- Detractors: 0%
- Engagement: 45% of respondents shared written comments, offering detailed user insights.
net promoter score: 92.5%
The Net Promoter Score of 92.5% reflects a very high level of customer trust and satisfaction. A large majority of respondents would recommend UNOQUIP, and none reported a negative experience.
Highest Customer Advocacy to Date
The latest survey shows a strong increase in customer recommendation compared with previous surveys.
The Net Promoter Score increased from 77.4% in June 2025 to 92.5% in January 2026, highlighting the strong level of customer loyalty and satisfaction.
Customer Feedback and Engagement
45% of respondents provided additional feedback, offering valuable insights into how our products and services support their daily work.The strong participation and engagement in the survey reflect the close collaboration we maintain with our customers.
Thank You to Our Customers!
We would like to thank all customers who participated in the survey and shared their feedback. Their insights help us continue improving our solutions and services.
Our next customer survey is planned for June 2026, allowing us to continue tracking customer satisfaction and learning from our customers.